Thank you for shopping at Hoop Boutique!

We understand that you want your order as soon as possible, so we make every effort to process and ship your order as quickly as possible.

Our standard shipping method is ground delivery, which usually takes 7-15 business days for orders within the continental Europe.

Please note that these are estimates and delivery times may vary due to unforeseen circumstances.

We also offer international shipping to many countries around the world. Delivery times and rates will vary depending on the destination country. Please contact us for more information about international shipping.

We do our best to ensure that your order is shipped in a timely manner, but please understand that we cannot be held responsible for delays caused by carriers or other circumstances beyond our control.

Thank you for choosing our store, and we hope you enjoy your purchase!

RETURNS

HOOP BOUTIQUE only accepts returns of new products, without any kind of damage or signs of use, within a maximum of 14 (fourteen) days after receiving the order.
To proceed with the return you must contact us via email. This email should contain the order number and reference of the product you want to return. Once the return is confirmed by our team, you should send the article to the address indicated, within a maximum of 14 (fourteen) days.

The articles for exchange or return should be sent directly to us.

We do not accept returns of the following items: personalised items.

If we receive returns that do not meet the above conditions, the customer will not be entitled to any refund.


ORDER CANCELLATION

It is only possible to cancel an order if it is in pending status, which means that it has not yet been packaged and has not left our warehouses. Contact our customer support for the cancellation of the order.


EXCHANGES OF PRODUCTS

Exchanges of products are accepted. However, these requests are subject to previous stock confirmation. To exchange an item, please contact our customer service.



REFUND METHODS AND DEADLINES

HOOP BOUTIQUE will do its best to reimburse the customer within a maximum of 30 (thirty) days from the date of arrival of the return.

In the case of cancelled orders (paid orders that have not yet been sent), the maximum deadline for reimbursement is 14 (fourteen) days.

The refund will be made as follows:

- Payments by credit card, the refund will be credited to the card itself

- Payments by Paypal, the refund is credited to your PaypaL account

- Payments by ATM, contact our customer support for the refund to be transferred to your account (IBAN and SWIFT)



REFUND OF SHIPPING COSTS
The shipping costs of the shipment and the order return will be supported by the customer.